Terms and Conditions

These Terms govern your use of the Staso website, dashboard, APIs, SDKs, and documentation (the "Service"), provided by Staso AI at Sector 16/17, Hisar, Haryana, India. Staso AI is the seller and contracting party. By using the Service, you agree to these Terms. Before paying, review your checkout or accepted order for the price, currency, taxes, payment method, and service period. Our cancellation and refund rules are set out below.

1. Eligibility and accounts

You must be at least 18 and able to enter a binding agreement. If you act for an organization, you must have authority to bind it. You are responsible for accurate account information, secure credentials and API keys, and activity under your account.

2. Service description

Staso provides software for observing explicitly instrumented AI agent runs and evaluating provider-proposed tool calls against configured Guard policies.

3. Guard behavior

In audit mode, a matching policy records a would-block and allows the proposal to continue. In enforce mode, a configured block can raise GuardBlocked before the normal dispatch loop receives the proposal. A direct Python tool call requires an explicit st.guard() check when it must be gated. Guard can miss unsafe actions, flag safe actions, or be unavailable. It defaults to fail-open unless fail-closed is explicitly configured.

4. Plans and quotes

The pricing page shows current prices, included allowances, retention, and saved-rule limits. Each user can have one Personal account. Personal supports custom Python rules and your own LLM judge in Guard audit mode. Traces, Python rule runs, and LLM-judge evaluations have independent allowances shared across an organization's workspaces.

The public selector is planning information, not checkout or an offer. The signed-in server quote and accepted written terms control the amount, currency, payment method, and included capacity.

5. Payment and activation

For an organization assigned to manual USD bank billing: No card required; we invoice manually. Paid access begins only after verified payment and an active backend entitlement. For an eligible organization assigned to Razorpay, checkout appears only when it is enabled and a current INR quote is available. Access is delivered online after payment verification. See our Shipping and Exchange policy.

6. Renewal, cancellation, and refunds

Recurring subscriptions renew at the amount and frequency you authorize at checkout. Where UPI AutoPay is offered, you must approve the mandate in your UPI app before automatic payments can begin. You can cancel renewal from your organization's Plan settings where available, or contact support. Paid access continues until the paid-through date shown in your account. Refund requests for duplicate charges or paid service not delivered must be submitted within 7 calendar days of payment. We review requests and issue approved refunds within 7 calendar days of receiving them, plus bank processing time. Routine prorated refunds for unused time or capacity are not offered. See our Cancellation and Refund policy for cancellation instructions and refund requests. Nothing in these Terms limits rights that cannot be excluded under applicable law.

7. Your data

You retain rights in data you send. You authorize Staso to process that data only as needed to provide, secure, support, and operate the Service, subject to the Privacy Policy and any accepted written data terms.

8. Acceptable use

You may not use the Service unlawfully, interfere with its operation, transmit malicious code, access systems without authorization, or resell the Service without written permission.

9. Third-party providers

Supported launch paths use OpenAI Chat Completions or Anthropic Messages. Your use of a provider remains subject to that provider's terms and policies.

10. Availability and support

The Service is provided as available. No contractual uptime or support commitment applies unless it is stated in a separately signed agreement. Staso does not warrant that Guard will detect or block every harmful action.

11. Termination

You may stop using the Service. Access may be suspended or terminated for a violation of these Terms, abuse, a security risk, or a legal requirement. For paid subscriptions, follow the cancellation instructions to stop future renewals.

12. Changes and contact

We may update these Terms and will change the date above when we do. Questions can be sent to [email protected]. You can also visit our Contact Us page.