Cancel a subscription
An authorized organization administrator can open Settings, Plan, choose Cancel renewal in the Subscription tab, and confirm cancellation at the end of the paid period. If this option is unavailable, contact [email protected] for help before your next renewal.
Check that your account shows cancellation as confirmed. Paid access continues until the paid-through date shown in your account. Cancelling renewal does not itself refund an earlier payment or delete your account.
UPI AutoPay
Where UPI AutoPay is available and you have authorized a mandate, recurring payments follow the amount and frequency approved at checkout. You can also manage or revoke the mandate in your UPI app. If the app cannot complete the request, contact your bank or UPI provider and Staso support. Revoking a mandate stops future automatic debits; it does not refund a payment already collected or settle an amount already due.
Request a refund
Email [email protected] with your account email, organization name, payment reference, payment date, amount, and reason. Contact us if you were charged twice, believe a charge is incorrect, or paid for access you did not receive.
Request a refund within 7 calendar days of the payment date. Refunds are available for duplicate charges or paid service that was not delivered. We do not provide routine prorated refunds for unused time or capacity when you cancel or stop using the service. Rights that cannot be excluded under applicable law are not affected by this policy.
Review and processing times
We review your request and issue any approved refund within 7 calendar days of receiving the request. We communicate the outcome by email. Bank processing time is additional and starts after we initiate the refund.
Razorpay refunds are returned to the original payment method. After a normal refund is initiated, Razorpay states that bank processing can take 7 to 10 business days, depending on the payment method and bank. We will share the refund reference so you can follow up if it is delayed. For manual bank payments, contact support for the applicable refund process.
A refund and subscription cancellation are separate actions. If you also want to stop future renewals, cancel the subscription as described above.